FAQ
Frequently Asked Questions
If you have questions about membership, donations, or orders, you may find the answers here. If you still need help, please contact us.
Having Trouble Paying?
Sometimes our payment processor (PayPal) declines a transaction for security reasons, even when your card works elsewhere. This is to help protect both you and us from fraud.
- Try the same card again in a few minutes.
- Try a different card or pay using your PayPal account, if you have one.
- If you see a pending charge on your bank or card but the order shows as failed, it should automatically disappear if the payment was not completed.
- If you still can’t complete your payment, please contact us and we’ll help you finish your order.